Hello! I'm Valerio
I am a Team Leader with extensive experience leading projects that drive growth and streamline business operations. My focus is rooted on leading change with data and applying Agile principles to eliminate obstacles and improve efficiency.
My expertise spans project management, digital marketing and analytics, all of which I utilize to spearhead initiatives that yield measurable improvements and drive forward business goals. I also hold an MBA from the University of Illinois at Urbana-Champaign along with several industry certifications, reflecting my deep commitment to continuous development.
As a current CPCU Board Member for the Chicago Chapter, I blend my passion for Project Management and digital marketing with a steadfast dedication to continuous improvement. This combination allows me to make meaningful contributions in the fields of insurance and technology.
Valerio Cerron, MBA, CLU®, CPCU®
Director - North America Claims Operations
InsurTech Claims Consultant
Email:
Location:
Chicago, IL
EXPERIENCE
2024-Present
Director
2019-2024
Sr. Customer Success Manager
AIG
...
CCC Intelligent Solutions
Lead SaaS Product experience improvement through data analysis creating value to our customers. Manage multiple cross-functional projects with design thinking and customer centric approach.
2018-2019
CHUBB
Claims Department Director
Led North America Accident and Health Claims Teams, increasing efficiencies through change management and implementing KPIs to track success.
2008-2018
Team Manager
STATE FARM
Led through multiple P&C Teams through organizational change with an Agile approach that removed obstacles and improved efficiencies. Monitored daily KPIs and directly coached teams to improve performance.
EDUCATION
2017-2018
UNIVERSITY OF ILLINOIS AT URBANA-CHAMPAIGN
Master's Degree
Master in Business Administration with a specialization on
Creative Thinking and Digital Marketing
2006-2008
FLORIDA INTERNATIONAL UNIVERSITY
Bachelor's Degree
Finance Graduate with honors
Professional Designations
Chartered Property & Casualty Underwriter (CPCU)
Chartered Life Underwriter (CLU)
SKILLS
Digital Marketing - Google Ads
Microsoft Office Suite - Proficient
Project Management - Proficient
Tableau/Analytics - Proficient
Problem Solving - Proficient
Languages: Spanish, English, Russian
PROJECTS
DIGITAL MARKETING
BIG DATA TRENDING
PROJECT MANAGEMENT
Spearheaded the creation and management of Google Ads campaigns for a retail client, achieving consistent lead generation and a notable increase in closed sales. Central to this effort was my focus on analytics to discern the most successful campaigns, enabling data-driven refinements and optimizations. Concurrently, I enhanced the client's Search Engine Optimization, further amplifying their online visibility and market reach.
Led extensive analyses encompassing data trending and effective data visualization techniques that empowered our key clients to implement process modifications, leading to a substantial reduction in workforce requirements by thousands of work hours by minimizing manual intervention. The analysis streamlined straight-through processing solutions, enhancing operational efficiency and accuracy across the board.
I led a key project that introduced advanced AI technologies to the insurance sector. My responsibilities included facilitating cross-departmental collaboration, maintaining strict project timelines, and overseeing testing to ensure product efficacy. My team was pivotal in securing a significant contract, demonstrating impactful project delivery and strategic team management.